• You may return brand new, unopened and unregistered Hardware items within 14 Days of purchase for a refund. A 25% restocking fee will apply to all items returned. Renewal codes cannot be refunded.
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• You must provide a courier number to charge the shipping costs back to you. If you don't have a courier number, you must contact ZaapTv distributors at support@zaaptvdistributors.com to make pre-payment arrangements to cover the shipping costs.

• You must contact ZaapTV distributors at support@zaaptvdistributors.com to request and receive a return authorization number (RMA) before you can return the brand new unopened item to us. NO RETURNS will be accepted without a return authorization number. You need to include your name, sales order number, date of sale, mailing address and email address

• You should expect to receive your refund within 10 business days of our warehouse receiving your package at the return shipping address provided in the RMA. This time period includes the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request (5 to 10 business days).

• The RMA and return address will be provided once the return is approved by ZaapTV distributors